Terms of service

EQLIBRA Collective — Terms of Service

These Terms of Service govern your use of the EQLIBRA Collective website and your purchase of products offered through our online store. By accessing this website or placing an order, you agree to these Terms.

Online Store & Products
EQLIBRA Collective offers skincare, body care, lifestyle products, tools, and related goods. We make every effort to accurately display product descriptions, ingredients, pricing, availability, and images. Because some of our products are handcrafted or produced in small batches, slight variations in appearance, texture, scent, or consistency may occur.

We reserve the right to modify products, pricing, availability, or product information at any time and to limit or cancel quantities or orders when reasonably necessary.

Orders & Payment
By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method. All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse an order in cases including suspected fraud, payment issues, inventory errors, incorrect pricing, or other circumstances that prevent us from reasonably fulfilling the order. If payment has already been collected for an order we cancel, the applicable amount will be refunded.

Shipping & Delivery
Shipping times and estimates are provided for convenience and are not guaranteed unless specifically stated. Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside of our control.

Please review our Shipping Policy for additional information regarding processing, shipping, delivery, and damaged or missing orders.

Returns & Refunds
Due to the personal nature of skincare and body-care products, certain products may not be eligible for return once opened or used. Returns, refunds, damaged items, defective products, and incorrect orders are handled according to our Return and Refund Policy.

Product Use
Customers are responsible for reviewing product ingredients and directions before use. Individual skin sensitivities and reactions can vary. Discontinue use if irritation occurs.

Information provided on this website is for general educational and informational purposes and is not intended to diagnose, treat, cure, or prevent any medical condition or replace advice from a qualified healthcare professional.

Esthetic Services & Appointments
Esthetic services may be promoted or linked through the EQLIBRA Collective website but are booked through our designated booking platform. Appointment policies, cancellations, deposits, service terms, and other booking requirements presented during the booking process apply separately to those appointments.

Intellectual Property
The EQLIBRA Collective name, branding, logos, product names, photographs, graphics, written content, designs, and other original website content are owned by or licensed to EQLIBRA Collective and may not be reproduced, distributed, copied, or used for commercial purposes without permission.

Third-Party Services
Our website may contain links to or integrate with third-party platforms, including payment processors, booking platforms, shipping providers, and other services. Your use of those services may also be governed by the third party's own terms and policies.

Limitation of Liability
To the fullest extent permitted by applicable law, EQLIBRA Collective will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or products. Nothing in these Terms limits rights or remedies that cannot legally be limited under applicable law.

Privacy
Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected, used, and protected.

Changes to These Terms
We may update these Terms of Service periodically. Updated terms become effective when posted to this website unless otherwise stated.

Contact
Questions regarding these Terms may be sent to info@eqlibracollective.com