Shipping policy

Shipping Policy

Orders are processed within 3–5 business days, excluding weekends and holidays. During product launches, promotions, or periods of high order volume, processing times may be extended.

Shipping rates and available delivery options are calculated and displayed at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information when available. Delivery times provided by the shipping carrier are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside of EQLIBRA Collective’s control.

Warm Weather Shipping
Some EQLIBRA Collective products, including body butters, are sensitive to heat. During warmer months, we may use insulated packaging and/or cold packs when appropriate. While we take reasonable precautions to protect temperature-sensitive products during transit, melting or softening may occur during periods of extreme heat.

If your body butter arrives softened or melted, place it in a cool, dry area or refrigerate it briefly until it returns to a solid consistency. Melting does not necessarily affect the quality or effectiveness of the product.

Damaged, Missing, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at info@eqlibracollective.com within 7 days of delivery and include your order number and photos of the product and packaging when applicable.

If tracking shows your package as delivered but you have not received it, please check with household members, neighbors, and the shipping carrier first. Contact us if you need additional assistance locating your shipment.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has shipped, we may not be able to change or redirect the delivery.

Questions about your order or shipping can be sent to info@eqlibracollective.com.