Refund policy

Due to the personal nature of our skincare and body care products, all sales are final. We do not accept returns or exchanges on opened or used products.

If your order arrives damaged, defective, or incorrect, please contact EQLIBRA Collective within 7 days of delivery so we can make it right. Please include your order number and photos of the item and packaging when applicable.

If an unopened product is eligible for a return at our discretion, it must be unused, in its original packaging, and returned in the condition received. Shipping charges are non-refundable unless the order arrived damaged or incorrect.

Please contact us before sending any product back. Items returned without prior authorization may not be accepted.